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TERMS & CONDITIONS
CUSTOMER CARE
Have a question about your order, a product, or anything else? We're here to help.
Reach out to us at contact@thefactorglow.com and we'll get back to you within [12-36 hours]. Whether it's tracking your package, understanding a product, or sorting out an issue with your order, our team is ready to make things right.
You can also check out our [Shipping Policy] and [Return & Exchange Policy] for quick answers to common questions.
PRIVACY & SAFETY
At The Factor Glow, protecting your personal information is a priority. This page explains what we collect, how we use it, and how we keep it safe.
What We Collect: When you place an order, we collect information like your name, shipping address, email, and payment details. Payment information is processed securely through our payment provider — we do not store your full card details on our servers.
How We Use It: We use your information to process orders, provide customer support, and — if you opt in — send updates about promotions or new products. We never sell your personal information to third parties.
Your Data, Your Control: You can request to see, update, or delete your personal information at any time by contacting us at contact@thefactorglow.com.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments