Free Shipping On All Orders Today
SHIPPING & RETURNS
SHIPPING POLICY
At The Factor Glow, we're proud to offer free shipping on every order — no minimums, no hidden fees.
Most orders are processed within 1-2 business days and arrive within 3-7 business days after processing. You'll receive a confirmation email with tracking information as soon as your order ships, so you can follow your package every step of the way.
If you have any questions about your order status, feel free to reach out to us at contact@thefactorglow.com — we're happy to help.
RETURN & EXCHANGE POLICY
We want you to love your purchase. If something isn't right, we're here to help.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery at [seu email de suporte] with your order number and a photo of the item. We'll make it right with a replacement or a full refund — no need to send anything back.
Missing or Lost Orders
If your order hasn't arrived within a reasonable time after the estimated delivery window, reach out to us and we'll track it down or send a replacement.
Changed Your Mind?
Since we want to keep things simple and sustainable, we currently don't accept returns for reasons other than damage, defects, or shipping errors. If you have any concerns about your order, just reach out — we're happy to help find a solution.
Contact us anytime at contact@thefactorglow.com. We typically respond within 12-36 hours.